What you need to know
Whether your travel is for work or leisure, you have medical coverage available to you anywhere in the world.
If you accept an international work assignment, you may be provided with international medical coverage through Cigna Global. Coverage begins on the start date of your international assignment (the date you depart from the U.S.) and continues for the duration of your international assignment. You will be offered coverage in either the Cigna Deployed Medical Plan or the Cigna Expatriate Medical Plan, depending on the length of your assignment, the location, and whether or not your dependents accompany you.
Cigna Deployed Medical Plan
If you are deploying for less than two years or to a dangerous location and your dependents are not accompanying you, you will be enrolled in “employee only” coverage in the Cigna Deployed Medical Plan at no cost to you. The Cigna Deployed Medical plan provides international medical coverage only.
Cigna Expatriate Medical Plan
If your international assignment is longer than two years or your dependents are accompanying you, you will be offered the option to enroll in the Cigna Expatriate Medical Plan and will be responsible for paying the premiums for this coverage. The plan includes U.S. and international medical, dental, and vision coverage for you and your dependents.
Under both plans, you have access to Cigna’s international network of doctors and hospitals. Once enrolled in the plan, you will receive an email from Cigna Global that will provide you with the following information:
Instructions on how to access the Cigna web portal, called Cigna Envoy, where you can print a temporary ID card. A hard copy of your Cigna ID card will be mailed to your address on file with the BAE Systems Benefit Center. You may receive a second ID card depending on the location of your assignment for use while overseas.
Tools to help you during your international assignment, including health and claim management tools, country guides to learn about general cultural and practical health information, and a medical translation tool for translations of pharmaceutical terms, medical terms, and phrases into the local language.
Need international assistance?
Call the Cigna Global team at 1-800-441-2668. Representatives are available 24 hours a day, 365 days a year.
When you’re traveling internationally
If you’re covered under a Cigna medical plan, you have access to 24/7 medical care through Cigna for an emergency or urgent medical issues. For example:
- Broken bones
- Uncontrolled bleeding
- Chest pain
- Shortness of breath
- Ear or eye infection
- Minor laceration
- Severe sore throat
- Sprains or strains
- Stomach flu
- Urinary tract infections
What to do if you need care
In the event of an emergency, go to the nearest ER facility, or call the local emergency services number. Call Cigna before you receive care when possible. If you cannot, you must contact Cigna within 24 hours, or have a family member or physician do so on your behalf.
Enter the exit code, then the country code of the country you’re calling from, and then dial 1-866-763-8442.
Cigna’s standard rules and guidelines for emergency/inpatient admissions will apply when receiving care outside the country. Be prepared to pay the full cost for your care upon discharge. You can submit a claim when you return home.
Visit myCigna.com > Forms to find a form, and be sure to include:
- An explanation of care outside the U.S.
- An itemized bill, including procedure code(s)/description of service(s) and a diagnosis code.
- A letter of medical necessity and/or procedure notes, if applicable.
- Proof of payment for the medical care.
Don’t have Cigna coverage? Call your medical insurance provider before an international trip.
Emergency care while traveling for business
If you are traveling internationally or are assigned to work outside the U.S., follow these steps when you need emergency medical care.
Traveling to a dangerous location or assigned to work outside the U.S.
Refer to the OCONUS Employee Medical Emergency Plan & Process Guide (PRD5564245) on the BAE Systems Resource Center for more information. You must be on the BAE Systems network to access the Resource Center portal.
Traveling internationally as part of a U.S.-based job
Contact International SOS at 1-215-942-5451. Immediate connection to the assistance line is also available through the International SOS Assistance App. International SOS support services are available 24/7 from anywhere in the world.
In both instances, be sure to contact your manager as soon as possible.