Help navigating your care

What you need to know

BAE Systems offers convenient resources that make it easier to navigate your health care and make sure you’re getting the best care possible. Whether you need emotional support, help with your medical plan, or understanding a diagnosis, we’ve got you covered.

24/7 access to care

Virtual care

Can’t make it in for an appointment? Connect with a board-certified doctor when, where, and how it works best for you—via video or phone. It’s like a doctor’s visit, but you never have to leave your house. Get the care you need—including most prescriptions (when appropriate)—for a wide range of minor conditions, such as allergies, asthma, cold and flu, rashes, sinus infections, and more. After you reach your deductible, you pay only the applicable coinsurance on the per-visit charge. Learn more about virtual care services.

Video-based behavioral health support from licensed professional counselors and psychiatrists is also available.

Register for MDLIVE so you’re ready when and if you need care.


Health information on demand

Get live guidance on medical treatment or answers to health questions from the 24-Hour Health Information Line. Cigna members can always call and get live support 24 hours a day, seven days a week. Call 1 800 530 1314.

Get started

  1. Visit (From BAE Systems Network) | (Log In).
  2. Create an account if you’re new or haven’t already done so. If you’ve already created an account, log in with your username and password.

Or call 1 800 530 1314.

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Walk-in clinics

Many major pharmacies (such as CVS and Walgreens) and retail stores (such as Walmart and Target) have walk-in clinics where you get care for minor illnesses or routine vaccinations. Nurse practitioners and physicians’ assistants can write prescriptions, if necessary. Retail clinics are a good choice when you have a minor illness such as a fever, cold, sore throat, or ear infection. They also provide routine vaccinations, such as flu shots. Retail clinics have evening and weekend hours.

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Emotional support

The Employee Assistance Program (EAP) offers confidential support to manage personal issues, such as stress, family matters, and substance abuse. And they can refer you to resources for additional care if needed.

You and members of your household are automatically enrolled in the EAP and can get up to eight free, confidential counseling sessions per issue per year. Plus, you can receive 30 minutes of legal counseling and 60 minutes of identity-theft counseling at no cost to you.

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Cigna One Guide benefits concierge

Let’s face it. Understanding and using your health plan isn’t always easy. Well, not to worry. Your Cigna One Guide® team is ready and waiting to help.

Two ways to connect with a guide

  1. Online chat: Register or log in to Then download the myCigna app. Then use the click-to-chat feature on the website or app.
  2. Phone: 1 800 530 1314

Someone who’s there for you

Your Cigna One Guide team is dedicated to you and your health needs. They understand your unique situation and can help ensure that you get the care you need, when you need it. Whether you have questions about a treatment plan, cost of care, or how you can improve your health, you have personalized, one-on-one support whenever you need it.

With just one call or click, your Cigna One Guide can:

  • Answer questions about your BAE Systems medical plan
  • Help you find an in-network doctor, lab, or other provider
  • Build a personalized list of your health care team, including doctors and facilities
  • Get cost estimates for care
  • Manage and track your claims
  • Recommend Cigna programs you may be interested in
  • Offer tips on how you can save money and stay healthy
  • Connect you with a health coach
  • Set up preventive care reminders and personalized messages
  • Help you access specialized support for complex medical situations

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Personal health coaches

Find a health coach

Call to get started with a Cigna health coach.

Call 1 800 530 1314

Cigna health coaches work with you and your family so you can maintain or improve your health and address risk areas. Your health coach will help you develop an action plan that takes advantage of available health and wellness resources.

Based on your needs, your coach can offer:

Help making lifestyle changes. Examples include smoking cessation, weight management, and stress management.

Support for managing chronic conditions. Your coach can help you get the best care from your doctor and develop a plan to better manage chronic conditions and identified risks.

Access to an integrated personal health team. Based on your needs, your coach can connect you with other professionals who specialize in various areas, such as nutrition, exercise, cardiac care, weight management, stress management, and psychology.

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Personal Health Assessment

The Personal Health Assessment can help identify any health risks early on. You’ll get a Wellness Score that compares your overall wellness to other people in your age group and suggests ways to improve your score.

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Personal Health Record

Cigna has partnered with WebMD®, a leader in the health information industry, to offer this tool to help you organize and manage your personal life.

You can keep track of your Cigna medical claims and lab results (from Quest or LabCorp), store health-related documents, and easily access your health history anytime.

Your Personal Health Record is yours to keep and share with those you want—like your doctor or hospital.

Log in to (From BAE Systems Network) | (Log In) to create your Personal Health Record.

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Health and insurance information

BAE Systems Benefit Center

8 a.m.–8 p.m. Eastern Time, Monday through Friday

+1 718 354 1341 (outside the U.S.)